Trust, Transparency, and Your Peace of Mind

Sofanova ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit sofanova.store or make a purchase from us. We collect information such as your name, email address, shipping address, and payment details when you place an order, create an account, or subscribe to our newsletter. This information is used solely to process orders, provide customer support, and improve our services. We never sell your personal data to third parties. We may use trusted third-party services for payment processing, analytics, and shipping fulfilment, each of which is bound by their own confidentiality obligations. Cookies and similar technologies are used to enhance your browsing experience — see our Cookie Policy for details. You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights or if you have any questions about how your information is handled, please contact our team at Contact@Sofanova.store or call us at +44 754 745 4543. You may also write to us at 85 Westcombe Avenue, Croydon, CR0 3DF.

These Terms of Service govern your use of the Sofanova website and your purchase of any products from our store. By accessing sofanova.store or placing an order, you agree to be bound by these terms. All products listed on our site are subject to availability. We reserve the right to limit quantities, refuse orders, or discontinue products at our discretion. Prices are listed in the currency displayed at checkout and may change without prior notice, though confirmed orders will honour the price at the time of purchase. Customers are responsible for providing accurate shipping and billing information. Sofanova is not liable for delays or losses resulting from incorrect information provided by the customer. Use of our website for unlawful purposes, including fraud or infringement of intellectual property, is strictly prohibited. All content on this site — including images, logos, and product descriptions — is the property of Sofanova and may not be reproduced without written consent. For any questions regarding these Terms of Service, please contact us at Contact@Sofanova.store, call +44 754 745 4543, or write to us at 85 Westcombe Avenue, Croydon, CR0 3DF.

Sofanova uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse site traffic. Cookies are small text files stored on your device when you visit our website. We use essential cookies required for core site functionality (such as your shopping cart and checkout), performance cookies to understand how visitors use our site, and marketing cookies to deliver relevant offers. You can manage or disable cookies through your browser settings at any time, though doing so may affect certain features of the site. By continuing to browse sofanova.store, you consent to our use of cookies as described in this policy. We periodically review and update our cookie practices to remain compliant with applicable data protection regulations. If you have questions about our use of cookies, please reach out to us at Contact@Sofanova.store or call +44 754 745 4543. Our registered address is 85 Westcombe Avenue, Croydon, CR0 3DF.

Sofanova accepts a variety of secure payment methods to make your shopping experience as convenient as possible, including major credit and debit cards (Visa, Mastercard, American Express), as well as trusted digital wallets. All transactions are processed through encrypted, PCI-compliant payment gateways to ensure your financial information remains secure at every step. Sofanova does not store your full card details on our servers. Orders are only confirmed once payment has been successfully authorised. In the rare event of a payment issue or declined transaction, our team will reach out using the contact details provided at checkout to help resolve the matter promptly. For any billing questions or concerns regarding a transaction, please contact our support team at Contact@Sofanova.store or call +44 754 745 4543. You can also reach us by post at 85 Westcombe Avenue, Croydon, CR0 3DF.

Sofanova delivers across the United Kingdom and select international destinations. Standard delivery typically takes 5–10 business days, while larger furniture pieces such as sofas may require 2–4 weeks for white-glove delivery due to the care involved in handling. Shipping costs are calculated at checkout based on your location, order size, and chosen delivery method. We partner with trusted logistics carriers to ensure your furniture arrives safely and on time. Once your order has shipped, you will receive a confirmation email with tracking information. Please inspect your delivery upon arrival and report any visible damage within 48 hours. Sofanova is not responsible for delays caused by courier disruptions, customs processing, or circumstances beyond our control, though we will always do our best to keep you informed. For questions about an order's shipping status, contact us at Contact@Sofanova.store or call +44 754 745 4543. Our business address is 85 Westcombe Avenue, Croydon, CR0 3DF.

We want you to love your Sofanova furniture. If you are not completely satisfied, most items may be returned within 30 days of delivery in their original, unused condition and original packaging for a full refund, minus any return shipping costs. Custom or made-to-order pieces, along with clearance items, are final sale and not eligible for return unless defective upon arrival. To initiate a return or refund, please contact our customer service team with your order number before sending any item back. Approved refunds are processed to the original payment method within 7–10 business days of us receiving and inspecting the returned item. Damaged or defective items reported within 48 hours of delivery will be replaced or refunded at no additional cost to you. To start a return or ask about eligibility, email us at Contact@Sofanova.store, call +44 754 745 4543, or write to 85 Westcombe Avenue, Croydon, CR0 3DF.

We are always happy to help with questions about our products, your order, or our policies. Our customer support team is available via email and phone during business hours and strives to respond to all enquiries within 24 hours. Email: Contact@Sofanova.store Phone: +44 754 745 4543 Registered Address: 85 Westcombe Avenue, Croydon, CR0 3DF For order-related questions, please have your order number ready so we can assist you more efficiently. We welcome feedback, partnership enquiries, and press requests through the same contact channels listed above.

This website, sofanova.store, is owned and operated by Sofanova, a company registered in the United Kingdom with its registered office at 85 Westcombe Avenue, Croydon, CR0 3DF. All trademarks, logos, product names, and content published on this site are the property of Sofanova unless otherwise stated, and are protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution of any materials from this site is strictly prohibited without prior written consent. Sofanova makes reasonable efforts to ensure the accuracy of information published on this website but does not guarantee that all content is free of errors or omissions at all times. We reserve the right to amend, update, or remove content on this site without prior notice. For any legal enquiries regarding this notice, please contact us at Contact@Sofanova.store, call +44 754 745 4543, or write to our registered office at 85 Westcombe Avenue, Croydon, CR0 3DF.